Oklahoma's Backyard Headquarters

Refund Policy

Special Orders – Special Ordered merchandise require a 50% deposit. Certain merchandise such as parts, hot tub covers, or any merchandise not regularly stocked by Galaxy,etc. must be paid in full at the time of order. There are NO REFUNDS, CANCELLATIONS, RETURNS, or EXCHANGES on special ordered merchandise.Galaxy is not responsible if the special ordered merchandise is not suitable for the customer for any reason.

Layaway - Merchandise may be placed on hold for a mutually agreed upon time period. A 30% deposit is required to place the item on layaway unless an exception is made in advance. In the event the merchandise is discontinued or updated, Galaxy reserves the right to provide merchandise of similar features and value.

​Returns / Refunds / Exchanges – All sales are final. If the customer has not taken possession of the merchandise, the merchandise may be refunded less 20% restocking fee. The restocking fee may be used as store credit. Credit card refunds are made within 24 hours, and checks /cash refunds will be mailed via check within 7 to 10 days. All refunds are made after receipt of merchandise and processed payment.

As-Is - Merchandise sold as Floor Model or damaged are purchased as is and may not be covered by a warranty plan. Any repairs made to floor model merchandise at the customer’s request may have an additional charge for labor and or parts. If there is still a manufacturer’s warranty, it will be serviced by the manufacturer and not Galaxy Home Recreation.

Damaged or Missing Parts - Merchandise purchased that are found to be defective or to have undisclosed damage may be returned within 48 hours of purchase for repair or replacement at the discretion of Galaxy Home Recreation. The merchandise must be in the original packaging and be accompanied by the original sales receipt.Damaged or defective merchandise may need to be returned to the manufacturer for repair or replacement and in accordance with the manufacturer’s warranty return policies.

Customer Pick-up – Galaxy is happy to assist with loading and securing your purchase. The customer is solely responsible for securing merchandise to vehicle. Galaxy is not responsible for vehicle damages to any loaded merchandise. All pickups must occur Monday – Friday, 10am to 5 pm, and please call ahead so there is minimal delay.

Local Delivery – Delivered merchandise must be paid in full or financing documents must be completed by 7:00 PM two (2) business days prior to the delivery date. Otherwise, your delivery will need to be rescheduled.

Electrical – Galaxy is not responsible for installation of any electrical requirements that the customer may need to add for any of our products. Please consult with your salesperson as to any electrical requirements for your product. 

Installation – Installation charges and rates are based upon 2 individuals unless otherwise noted on sales contract. If additional individuals are needed, the charge is $50 per hour per person. Installers are not responsible for obstructions or ease of access issues for installation. Re-delivery charges may apply if the customer does not provide enough ease of access.

Warranty and Service – Please refer to manufacturer’s warranty for warranty coverage. Warranties generally do not include transportation charges, labor, and/or shipping charges with manufacturer. Mileage fees will also apply outside 30 miles. Galaxy does assess a trip charge after 90 days for warranty service. Please contact Galaxy for any warranty or nonwarranty repairs or questions.